FAQs.
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Process Policy
ALL ITEMS ARE MADE TO ORDER. PROCESSING TIME IS ABOUT 2-4 WEEKS (roughly 30 days), DEPENDING IF DESIRED SIZE IS IN STOCK. THAT DOES NOT INCLUDE WEEKENDS, HOLIDAYS AND SHIPPING TIME.
*NOTE: DURING HIGH VOLUME ORDER TIMES SUCH AS SALES OR NEW RELEASES ORDERS CAN TAKE UP TO 3-6 WEEKS TO PROCESS. WE ARE A ONE WOMEN SMALL SHOP, BUT ALWAYS WORKING AROUND THE CLOCK TO GET YOUR ITEMS TO YOU AS QUICKLY AS WE CAN! WE THANK YOU FOR YOUR PATIENCE.
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Shipping Policy
US SHIPPING IS USUALLY 1-9 BUSINESS DAYS AND INTERNATIONAL SHIPPING 5-16 (CAN BE LONGER IF PACKAGE GETS STUCK IN CUSTOMS) BUSINESS DAYS.
SHIPPING TIME DEPENDS ON THE CURRENT DEMAND. WE OFFER TRACKED SHIPPING OPTIONS WORLDWIDE! INTERNATIONAL SHIPPING COST IS CALCULATED AT CHECK OUT.
**WE APOLOGIZE FOR POTENTIAL DELAYS WITHIN USPS, THEY ARE BEYOND OUR CONTROL.**
ALL INTERNATIONAL SHIPMENTS ARE CONSIDERED FINAL SALE AND NOT ELIGIBLE FOR EXCHANGE OR REFUNDS DUE TO THE ADDITIONAL FREIGHT AND DUTY COSTS ASSOCIATED WITH THOSE ORDERS.
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REFUNDS, RETURNS & EXCHANGES POLICY
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES. ALL ITEMS ARE FINAL SALE, NO REFUNDS, RETURNS OR EXCHANGES.
SINCE EACH AND EVERY SINGLE ITEM IS MADE TO ORDER, THEY ARE NOT REFUNDABLE. NO 2 ITEMS ARE IDENTICAL AND SIZING OF DESIGNS CAN DIFFER. THERE MIGHT BE SOME SLIGHT IMPERFECTIONS.
RETURN LABELS ARE ONLY PROVIDED TO THE CUSTOMER IF THE SHOP MADE A MISTAKE.
FOR PACKAGES THAT GOT LOST WITHIN USPS WAREHOUSE AND IT SHOWS NOT DELIVERED TO THE DOORSTEP - SHOP WILL REPLACE THE PACKAGE AT NO COST IF CUSTOMER HAS REACHED OUT 14 DAYS VIA EMAIL.